Last updated: August 6, 2026
Pajay Elysium Ventures Pvt Ltd, operating under the brand name Vishuddhi Wellness Co., wants you to be fully satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are handled for our natural wellness food products.
1. Nature of Products
As our products are natural, wellness-based food items, we are unable to accept returns of opened, used, or consumed products for reasons of hygiene and safety, except where the product received is damaged, defective, expired, or incorrect.
2. Eligibility for Returns
You may request a replacement or refund if you receive a damaged, defective, expired, or incorrect product, provided you contact us within [7 days to be confirmed] of receiving your order, along with photographic evidence of the issue and your order number.
3. How to Request a Refund or Replacement
To raise a request, please email us at vishuddhiwellnessco@gmail.com or call us at 9645252405 with your order number, a description of the issue, and supporting photographs. Our team will review your request and respond within [2-3 business days to be confirmed].
4. Approved Refunds
Once a refund is approved, it will be processed to your original method of payment within [7-10 business days to be confirmed], depending on your bank or payment provider’s processing time.
5. Cancellations
Orders can be cancelled before they are dispatched by contacting us immediately at vishuddhiwellnessco@gmail.com or 9645252405. Once an order has been shipped, it cannot be cancelled, though our standard return conditions above will apply.
6. Non-Returnable Situations
We are unable to offer refunds or replacements for change of mind, incorrect address provided by the customer, or products that have been opened, used, or consumed, other than in the circumstances described in Section 2.
7. Contact Us
For any questions about returns, replacements, or refunds, please contact us at:
Pajay Elysium Ventures Pvt Ltd (operating as Vishuddhi Wellness Co.)
Email: vishuddhiwellnessco@gmail.com
Phone: 9645252405